Common Questions

: Your selected time slot indicates when you may enter the Studio Tour. While most visitors spend roughly three and a half hours, there is no strict time limit—you may stay as long as you like during our operating hours.
: Tickets for the Studio Tour cannot be refunded; however, we can reschedule your ticket(s) for a £10 administration charge. Please be aware that date changes depend on availability and must be requested before your scheduled visit.
: Our website displays real-time ticket availability, and our Visitor Services team does not hold reserved tickets beyond what is shown online.
: Gift tickets are undated, allowing the recipient to choose their preferred visit date by redeeming the gift online, subject to availability. The gift recipient must redeem their ticket before arriving at the Studio Tour.
: Yes, family savings are automatically applied at checkout when selecting tickets for either two adults with two children, or one adult with three children.

TWILIGHT TOURS

Your cart auto-applies any bundle savings based on your ticket choices — final discounts calculated at checkout.

Admission Passes

Visitors aged 5–15 must be accompanied by a grown-up.